15th May 2018

American Express’ Charlotte Duerden joins UK Finance board

UK Finance has announced that American Express’ Charlotte Duerden will be joining its Board with immediate effect. Ms Duerden has been with American Express for 17 years and has extensive experience across product, marketing and acquisition.

During her time with the company she has held various senior leadership roles in the UK, Australia and New Zealand, including Head of Product, Pricing and Portfolio Management for Europe, with responsibility for consumer and business to business product across the region. Her expertise in the cards and monoline industry will further contribute to the UK Finance Board’s knowledge in the consumer and retail space.

Commenting, Bob Wigley, Chair of UK Finance, said: “Serving customers better, promoting innovation and competition and protecting customers from economic crime are key areas of focus for UK Finance and Charlotte’s extensive experience of consumer finance will be instrumental in helping steer our Board. I look forward to working with her, alongside the wider UK Finance Board to ensure we represent our members across the UK’s finance and banking sector fairly and ensure we focus on the issues that matter to them, their customers and society.”

Ms Duerden said: “I’m delighted to be joining the UK Finance Board and look forward to working with fellow Board members to further champion the consumer and strengthen relationships with key stakeholders across the financial services sector.”