- Newslink Global InsuranceTrends-Editor's Weekly Overview
- Fitch Ratings says US P/C industry's reported 3Q20 natural catastrophe losses will be largest since 3Q17
- FCA proposes additional measures to help insurance customers in financial difficulty because of coronavirus
- EY new NextWave report discusses how six megatrends are reshaping the global life insurance and retirement market
- Insurance Europe publishes response to a discussion paper by EIOPA on climate change, liquidity risk and multi-period stress testing
- AIR Worldwide estimates insured losses to onshore property from Hurricane Delta will range from $1bn to $3bn
- Sequel Re Portal for reinsurance professionals launched expired
- RMS and Tokio Marine Holdings to expand and deepen Global Commercial Partnership expired
- The Philadelphia Contributionship(TPC) to leverage InsuranceNow through Guidewire Cloud expired
- Software Solved cloud-based survey solution SurveyorTech partners with Go-Insur digital insurance platform expired
- Lloyd's announces charitable donations of £15m in response to COVID-19 expired
- Compre completes first US transaction and senior Bermuda hire expired
18th October 2020
FCA proposes additional measures to help insurance customers in financial difficulty because of coronavirus
The Financial Conduct Authority (FCA) has published proposals on how firms should continue to seek to help customers who hold insurance and premium finance products and may be in financial difficulty because of coronavirus (Covid-19), after 31st October 2020.
This guidance follows the temporary measures that have been in place since May this year. The proposed guidance sets out how firms should provide tailored support to consumers who have already had a payment deferral and those newly in financial difficulty due to changed circumstances relating to coronavirus.
For insurance arrangements, this includes measures such as:
-Re-assessing the risk profile of the consumer to see whether they could be offered lower monthly payments.
-Considering whether other products can be offered which better meet the consumer’s needs.
-Providing help to avoid the need to cancel necessary cover.
Where customers hold premium finance credit regulated agreements, help could include:
-Allowing the customer to make no or reduced payments for a specified period.
-Suspending, reducing, waiving or cancelling any further interest or charges.
-Allowing the customer a reasonable time and opportunity to repay the debt, including by deferment of payment of arrears.
The measures in this guidance differ from the measures in the earlier guidance, for example:
-Firms are not expected to proactively contact all consumers who miss payments. Though, they should still consider whether it’s appropriate to contact a customer to offer support if they have missed a payment. They should also consider what steps they should take where a customer could be vulnerable.
-The specific expectations on forbearance measures in the premium finance sections of the guidance have been limited to regulated credit agreements and so will not apply in relation to non-regulated instalment payment arrangements (such as pay as you go arrangements) though firms are not prevented from applying the measures set out in the guidance to such arrangements.
Firms should make the different options available to consumers clear in their communications, including on their websites and apps, and encourage them to make contact if they are experiencing financial difficulties.
The guidance is open for comment until 5pm on Tuesday 20th October.
FCA Trends(213 articles)
Regulatory/Government/Trade Assocs(8013 articles)