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- Novidea breaking the mould
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- Analytics for Insurance-The Real Business of Big Data
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- Newslink Interview: A Catalyst for Change at the CII
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- 4th Annual Insurance AI and Analytics Europe Conference
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- Chartered Body Alliance formed to enhance and sustain the level of professionalism and trust in the financial services sector
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- CII launches Strategic Manifesto 2021 Roadmap with emphasis on building public trust in insurance
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- Newslink Interview-"New" Sequel spreads its wings
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- London Market and other insurance centres worldwide reviewed from an historic, current, and future prospective post-Brexit
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- Newslink Interview-Xuber increasingly making its mark
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- Transformation progresses at IBM with the global insurance market as a focus
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- " Empowering the Commercial Lines Underwriter"-a new FirstBest/Shillito white paper
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- LMG announces major steps forward following the London Matters research
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- London Market Group outlines five key initiatives for 2015
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- Newslink Opinion: Transforming data into intelligence-the insurance industry's challenge
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- London Market under threat says LMG/Boston Consulting global research report
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- European insurers analytics survey indicates progress and trends
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- Big Data-a challenge but an opportunity to differentiate
- Newslink Interview: Xchanging-providing a global platform adapted for local markets
- Newslink Opinion: Weekly Insurance Global Analysis
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- Newslink Interview: Customer experience emphasis at Pegasystems
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- SAS-a hybrid analytics approach to fighting insurance fraud
- Creating an environment for improving and widening decision making
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11th October 2011
UK websites compared for speed and how it affects purchase
Banking Technology and Compuware have teamed up to investigate how performance affects their choice of financial services provider and attitudes towards the providers. The research is of the UK providers.
The research uses Datamonitor Financial Services, a sister company of Banking Technology and Gomez Network, a part of Compuware.
"We measure response time, availability and consistency from the "outside-in" using the Gomez Network which features more than 150 high-bandwidth "backbone" locations and more than 150,000 actual end-user "Last Mile" locations around the world. This real-world view of Web page and application performance helps companies better understand the experiences being delivered to their customers," says Mark Gunn, marketing director for Compuware's Gomez.
Gomez produces constantly updated tables showing banking website response time, availability and consistency. The purpose of the research is to find out to what extent customers' decisions are affected by such factors so that banks will be able to react appropriately.
The purpose of the research is to find out to what extent customers' decisions are affected by such factors so that banks will be able to react appropriately.
To see the results by UK provider:
- From backbone: http://www.gomez.com/uk-banking
- for the 'last mile': http://www.gomez.com/uk-banking-last-mile
The company produces benchmarks for many financial sectors worldwide many of which can be viewed from the Gomez web site.