Of Special Interest
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- Newslink Trends-The Global Strategic Perspective
- Juniper Research says digital wallet users to exceed 4.4 billion by 2025, as mobile drives digital payments’ revolution
- Criminals exploit COVID-19 pandemic with rise in scams targeting victims online
- Equifax says Open Banking proving pivotal to pandemic lending
- Consumer confidence in banks, credit card providers and investments remain stable as demand supercharges digital finance says Toluna research
- Mintos says Europeans are starting to embrace investing
- US banks see IT modernisation as a way to improve customer experience
- Risk mitigation in global trade depends on digitisation-Andrew Raymond, CEO, Bolero International comments
- Juniper Research new study says the volume of B2B payments facilitated by non-banks will exceed 53 billion in 2022, from a COVID-related low of 38 billion in 2020
- CMA issues fifth publication over 3 years of the service quality league table of personal and business current account providers
- Barclays says scammers take advantage of COVID-19, cashing in on nations’ uncertainty
- S&P Global report says financial market infrastructure sector's earnings likely to cool off In second half
- Global banking market capitalisation slumps by over 30% amid pandemic says Buyshares research
- Digital wallet spend in Europe & North America to increase by 40% in 2019, finds study
- Juniper forecasts mobile money transactions will exceed 200 billion by 2024
- Banks can save the world from climate change, says former UN climate chief
- Research by NatWest reveals gender divide over attitudes to saving
- Europe’s big bank problem: too much capital is trapped in the US, says Scope
- Later-Life lending market set to almost double in the next 10 years, finds report
- Barclays/Cebr report challenges nation to think differently about wealth
- Fifth of UK investors looking to debt investment, new research reveals
- Regtech will play a more important role in PSD2, says Mitek
- Banks turn to Fintech partnerships to improve customer experience, finds Fraedom
- New industry code to tackle fraud must deliver, says Which?
- New TTF report highlights loss of trust in financial services
- Arxan highlights financial app vulnerability epidemic
- SAS asks whether banks really need to choose between operations and innovation
- Which? raises alarm as almost 1,700 free ATMs become fee-charging
- Financial wellness affects half of peoples’ mental or physical health, finds report
- Study finds traditional financial institutions embrace Fintech disruption
- Grass is greener for environmentally friendly businesses, finds Barclays
- Prospective homeowners would consider a 40-year mortgage to escape renting, finds Santander
- Millennials’ needs are changing the face of banking industry, says new report
- FS is putting consumer data at risk by failing to protect mobile apps, says Arxan
- A lack of belief in their ability holds 28% women back in work, says Cambridge & Counties
- ‘Which?’ reveals Scotland has lost over a third of its bank branches in eight years
- Next downturn unlikely to be as bad as 2008, according to S&P
- FCA reveals findings from first cryptoassets consumer research
- US consumers favour single mobile app for banking and payments
- Banks suffering major IT shutdowns every day, ‘Which?’ reveals
- The US will be a key offshore centre in 2019, says GlobalData
- Debit industry changes markedly in 10 years of the Debit Issuer Study
- UK's ‘Big Five’ face ‘too big to compete’ as small challengers secure stellar returns
- Banks as vulnerable now as before crash, says new study
- Leverage ratio a constant conundrum for European and US banks, says SNL
9th September 2011
UK banks retail ombudsman complaints
The Financial Ombudsman has released figures of new cases it has opened for the first half year by financial organisation.
The figures below were derived from the top 20 institutions for banking and lending complaints from the report. Where a group appeared more than once under different branding the complaints were consolidated to show a group position, reducing the number in the table to 13. Lloyds Banking Group still tops the list for new banking and credit complaints. Santander however have more complaints per 1,000 customers. The Santander figures include both the mainstream bank and the credit card operations in the UK. MBNA's appearance in the number 3 slot will no doubt cause it considerable unwanted attention. Barclays and RBS Group comparatively low figure show the much greater attention given to seeking settlement early. In the case of RBS it is certainly not a reflection of the trend in overall complaints received by the bank.
The figures relate to the complaints the bank could not agree settlement with a customer on and were therefore referred to the ombudsman and not the total complaints the bank received. The main reason for the total greatly exceeding the Banking & Credit complaints is because of new PPI complaints received by the organisations.
Banking Total
& credit
1 Lloyds Group 4826 36311
2 Santander Group 4407 7075
3 MBNA Europe Bank Limited 3944 12500
4 Barclays Group 3906 17583
5 RBS Group 1669 11491
6 HSBC 992 10072
7 Nationwide Building Society 487 2309
8 Citigroup 469 2089
9 Vanquis Bank Limited 436 436
10 Clydesdale Bank Plc (NAB) 421 2882
11 Capital One (Europe) plc 407 7160
12 Welcome Financial Services 289 1846
13 The Co-operative Bank Plc 230 1410