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6th January 2012

Barclays new UK Retail COO

Barclays appointed Rumi Contractor as Chief Operating Officer, UK Retail and Business Banking. He is to join on March 1st. Until recently he was Global Head of Service Delivery and Chief Executive Officer, Global Resourcing at HSBC.


He is tasked to drive customer service innovation and technology across UK Retail and Business Banking, ranging from product design to improvements to the branch network and customer contact centres.


Ashok Vaswani, Chief Executive of Barclays UK Retail and Business Banking, said:
"Rumi is a recognised leader in financial services operations and technology and I am delighted to have someone of his calibre joining Barclays to help us further put customers at the heart of our products, services and operations."


Dr Shaygan Kheradpir, Chief Operating Officer for Barclays Retail and Business Banking said:
"Rumi is a highly seasoned business leader with a strong track record for strategic thinking, hands-on execution and building strong teams who collaborate and innovate to improve the customer experience. He is a great addition to our senior executive team."