Of Special Interest
- Digital wallet spend in Europe & North America to increase by 40% in 2019, finds study
- Juniper forecasts mobile money transactions will exceed 200 billion by 2024
- Europe’s big bank problem: too much capital is trapped in the US, says Scope
- Banks can save the world from climate change, says former UN climate chief
- Research by NatWest reveals gender divide over attitudes to saving
- Later-Life lending market set to almost double in the next 10 years, finds report
- Barclays/Cebr report challenges nation to think differently about wealth
- Fifth of UK investors looking to debt investment, new research reveals
- Regtech will play a more important role in PSD2, says Mitek
- Banks turn to Fintech partnerships to improve customer experience, finds Fraedom
- New industry code to tackle fraud must deliver, says Which?
- New TTF report highlights loss of trust in financial services
- Arxan highlights financial app vulnerability epidemic
- SAS asks whether banks really need to choose between operations and innovation
- Which? raises alarm as almost 1,700 free ATMs become fee-charging
- Financial wellness affects half of peoples’ mental or physical health, finds report
- Study finds traditional financial institutions embrace Fintech disruption
- Grass is greener for environmentally friendly businesses, finds Barclays
- Prospective homeowners would consider a 40-year mortgage to escape renting, finds Santander
- Millennials’ needs are changing the face of banking industry, says new report
- FS is putting consumer data at risk by failing to protect mobile apps, says Arxan
- A lack of belief in their ability holds 28% women back in work, says Cambridge & Counties
- ‘Which?’ reveals Scotland has lost over a third of its bank branches in eight years
- Next downturn unlikely to be as bad as 2008, according to S&P
- FCA reveals findings from first cryptoassets consumer research
- US consumers favour single mobile app for banking and payments
- Banks suffering major IT shutdowns every day, ‘Which?’ reveals
- The US will be a key offshore centre in 2019, says GlobalData
- Debit industry changes markedly in 10 years of the Debit Issuer Study
- UK's ‘Big Five’ face ‘too big to compete’ as small challengers secure stellar returns
- Banks as vulnerable now as before crash, says new study
- Leverage ratio a constant conundrum for European and US banks, says SNL
4th June 2019
Banks turn to Fintech partnerships to improve customer experience, finds Fraedom
A new study has shown that 84 per cent of banks are considering new Fintech partnerships in 2019 in a bid to improve customer experience (36 per cent) and achieve real-time visibility (36 per cent). The research, commissioned by Fintech provider Fraedom, also found that other factors inspiring banks to partner with Fintechs are better cash and card management, speeding up digital transformation and cost savings.
“A lack of in-house capabilities is driving banks to partner with Fintechs to answer the growing demands of their customers. Banks are beginning to realise that these partnerships allow them to overcome shortcomings in their internal skills base and benefit from innovative technology systems without having to invest time, money and resources in their development,” said Kyle Ferguson, CEO, Fraedom.
The report also revealed that strengthening online security is a top business priority for 60 per cent of banks considering Fintech partnerships. This is followed by ensuring the right skills are in place to be successful, upgrading operational systems and increasing profits.
While these numbers indicate a growing appetite for partnership, they also reveal several perceived barriers remain. Concerns about security (40 per cent) and a focus on in-house development (38 per cent) remain fairly widespread. Banks also considered the challenge of integrating with legacy technology and budget to be among the barriers of partnering with Fintechs.
“Many of the barriers preventing banks from partnering with Fintechs are about perception and, in fact, partnerships can help banks to efficiently overcome many of these challenges,” said Mr Ferguson.
“Specifically, Fintechs have the knowledge and technology systems in place to help banks mitigate a lack of capabilities in-house and low budgets, as solutions can increasingly be implemented out of box, without the need for internal development. Additionally, these solutions cater not just for the bank’s current requirements but also for their future roadmap.”